Retail Sector
Retail doesn’t wait for tidy roadmaps. New channels appear overnight, loyalty needs to scale, data comes in from everywhere and customers drop the moment friction shows up. You need identity, consent and SAP foundations that can keep up, not slow everything down.
Industry challenge
Why Not Grow Your Customer Base?
Retail teams juggle new digital journeys, expanding loyalty programs, channel rollouts and compliance obligations that never arrive at a convenient time. The landscape shifts constantly, but the core problems stay familiar.
You get stability and speed by pulling identity into one place, aligning consents, integrating POS activity, simplifying logins and preparing SAP for S/4 without clogging up day-to-day operations. The aim is simple, give your teams a foundation that supports growth, not another internal project that competes with it.
Whether you run a nationwide chain or a focused speciality brand, you gain the structure you need to lift conversion, reduce data chaos and support whatever your customers decide to do next.
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SERVICES THAT FIT THE INDUSTRY
Why Retailers Choose 1DigitalTrust
MODERN IDENTITY FLOWS
Identity that converts across every channel
Great journeys start fast. You get retail-ready registration that lifts signups by 10 to 40 percent. Social logins add another 5 to 10 percent. Customers move cleanly across apps, sites, loyalty programs and POS, all powered by SAP Customer Data Cloud.
CONSENT & GDPR
Compliance that supports marketing
Consent shouldn’t punish your creativity. We unify every policy, version and opt in across brands and markets. Marketing gets a clean, compliant data foundation. Legal gets a quieter inbox. Everything becomes centralised, auditable and ready for campaigns.
LICENSE CONTROL
Licensing support that removes waste
Maybe you also overspend on SAP licenses without noticing it. We stop the leak. Quarterly optimisation, audit-proof baselines and negotiation support that actually protects your interests.
SECURITY
Cybersecurity built for retail operations
Your SAP estate stays protected across POS, logistics, loyalty and payments with solid authorisations, secure logging and identity governance.
CHANNEL AGILITY
Faster channel launches, less friction
New channels shouldn’t take quarters. With a unified identity and consent layer, you can launch apps, sites, kiosks, loyalty experiences and micro-stores in 2 to 6 weeks.
Retail focus
What You Get
Your SAP landscape runs leaner, stays safer and gets ready for S/4 without the chaos.
Here’s what actually changes once we’re in the picture:
One unified customer core across every retail brand
Clean, harmonised consents ready for activation
Connected retail ecosystem: POS, e-commerce and loyalty in sync
Built-In complicance for modern retail requirements
Legacy complexity removed - SAP foundation strenghtened
Reduced Downtime From Access Errors
Ready for activation across every chain and channel
STATS
Trust the Numbers
> 8
30+
100%
Customer case
Unifying Millions of Customer Identities Into One Trusted Retail Platform
Salling Group’s chains, loyalty programmes and legacy systems had customer data scattered everywhere. We pulled millions of profiles into one place, harmonised consents and connected POS, ecommerce and loyalty into a clean SAP CDP and CDC foundation. MitID age verification and automated card-expiry flows completed the setup. The result, a unified and compliant customer core ready for activation across every brand.
In retail, small system gaps become lost sales. Friction doesn’t show up in IT first — it shows up in conversion.
“Is your SAP foundation built for retail speed?”
Simon Fredsted Nørrelykke
Sales Director