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Consent management and customer authentication is an integrated process

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Target Group: Marketing Managers, Digital Managers and Data Protection Officers from organisations with many customers or users

 

The webinar covers

In this webinar you will learn how to combine customer authentication with consent management given by customers on any platforms and channels in companies with many customers or users such as telecommunication companies, utility companies, and companies in the financial sector.

 Consent management and customer authentication go hand in hand but are often handled as two separated tasks in many companies.

 The migration from Nemid to MitID makes the time right to integrate your customer authentication and consent management.

Background

Consent Management is one of the five pillars in the General Data Protection (GDPR) Regulation.

According to EU GDPR Article 7, the purpose of a consent is to give customers a choice and not at least control their personal data.

If a company wishes to process personal data for several purposes, the customer must be free to choose which specific purposes they give consent to.

More importantly, the consent cannot be hidden away in a wider set of terms and conditions, and a single cookie consent is not enough, if a company is interacting with customers in various channels. This could for instance be the case, when a new customer asks for a loan or a bank shares customer data with a mortgage credit institute or pension company.

A customer can withdraw consent at any time. It is the company’s task to ensure that the customer can withdraw their consent in a simple and easily accessible way.

 

Agenda

  • Why is it smart to integrate authentication and consent management now?
  • Consent management in companies with many thousands end customers
  • Demo of an integrated MitID and consent management solution
  • How to get started? What to consider?
  • Q&A

Featured speakers

Troels Lindgård

Troels Lindgård

Partner, 1DigitalTrust

Troels is a compliance and Consent Management specialist advising several large financial companies in Denmark.

Henrik Hansen

Henrik Hansen

Enterprise Nordic Business, Signicat

Henrik is a presales consultant and dedicated to bringing business value to the digital space.

Stefan A. Sønderup

Stefan A. Sønderup

Partner, 1DigitalTrust

Stefan is a compliance and Consent Management solution architect advising several large companies in Europe.

Jens Walbjørn

Jens Walbjørn

Sales Director Enterprise Partners, Signicat

Jens Walbjørn is a Sales Director for Partners in the Nordics

 

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Webinar takeaways

By integrating consent management and customer authentication with eIDs such as MitID, it is possible to enable customers to have an integrated authentication and consent management process.  This will in turn: 

– Have a positive impact on customers trust and loyalty

– Let customers easily opt into privacy policies and consents

– Ensure that each customer only has to opt-in once, regardless of channel

– Provide a full overview of each customer’s consents

– Reduce your privacy administration costs and GDPR risks

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Want to know more?

For further information about this webinar or solutions for SAP Compliance and SAP Cybersecurity, please contact Troels Lindgård, Partner in 1DigitalTrust via the contact form or directly at +45 5363 5787

Troels Lindgård

Troels Lindgård

Partner i 1DigitalTrust

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